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Responsible Gaming

Bally Casino is committed to supporting a safe, balanced and enjoyable gaming experience. Gambling should be treated as entertainment, not as a way to make money or solve financial problems. This page explains practical steps you can take to stay in control, recognise warning signs and access appropriate support if gambling is becoming difficult to manage.

Bally Casino operates under licences issued by the UK Gambling Commission (account number 38905) and the Gibraltar Gambling Commissioner (RGL No. 46 and RGL No. 153), with all transactions secured by 128-bit SSL encryption.

Gamble Responsibly

Online gambling involves financial risk, and outcomes are based on chance. There is no guaranteed strategy, system or method that can ensure a win. Previous results do not influence future results, and a losing session does not mean that a win is due. Always make decisions based on what you can comfortably afford to lose.

Before you play, consider setting a personal budget for both time and money. Treat this budget as an entertainment expense, similar to the cost of another leisure activity. Once your budget has been used, stop playing rather than depositing additional funds. Never use money needed for rent, bills, food, education, medical expenses or other essential commitments.

  • Only gamble with money you can afford to lose.
  • Decide how long you will play before starting and take regular breaks.
  • Keep track of your deposits, wagers, wins and losses.
  • Do not chase losses by increasing your stakes or continuing to play.
  • Avoid gambling when you are upset, stressed, tired or under the influence of alcohol or other substances.
  • Do not borrow money, use credit intended for essential expenses or sell possessions to fund gambling.
  • Remember that gambling is not a reliable source of income.
  • Keep your account credentials private and do not allow other people to use your account.

Gambling should not interfere with your relationships, work, study, health or other responsibilities. If it stops feeling enjoyable, take a break and consider speaking with someone you trust. Asking for help early can make it easier to regain control.

Tools to Help You Stay in Control

Bally Casino may provide responsible gaming tools that allow you to manage your activity. Depending on the feature, you may be able to set deposit, spending, wagering or session limits, review your account activity, take a temporary break or request account closure. The availability and operation of individual tools can vary, so review the information shown in your account and contact customer support through the available website channels if you need assistance.

Set limits before you play

A limit is most effective when it is chosen before gambling begins. Select an amount and period that match your personal budget. Do not set a limit based on the amount you hope to win. If you reach a limit, stop gambling for the relevant period. A limit should not be treated as permission to spend more than you can afford.

Take a break

A temporary break can help you pause and review your habits. During a break, do not try to open another account or use another person’s account to continue gambling. Use the time to consider your spending, your reasons for gambling and whether further support would be useful.

Self-exclusion and account closure

If you believe gambling is causing harm or you do not want to gamble, you can request self-exclusion or account closure through the available support process. Self-exclusion is intended to prevent access for an agreed period or until the account is otherwise managed in accordance with the applicable process. You should also consider self-excluding from other gambling services you use, as closing one account may not address gambling across different providers.

Account closure or self-exclusion does not remove any obligations or transactions that have already been processed, subject to applicable laws and the relevant account terms. Do not attempt to bypass a restriction by creating another account or providing access to someone else.

Recognising the Warning Signs

Problem gambling can affect anyone. It is not defined only by the amount of money lost. Gambling may be becoming harmful if it takes more time, attention or money than intended, or if it causes distress or problems in other areas of life.

  • Spending more money or time gambling than you planned.
  • Trying to win back money after losing it.
  • Increasing your stakes to get the same level of excitement.
  • Thinking about gambling frequently or finding it difficult to stop.
  • Hiding gambling activity, deposits, losses or debts from family and friends.
  • Borrowing money or selling items to continue gambling.
  • Missing work, study, appointments or family commitments because of gambling.
  • Feeling anxious, irritable, guilty or low when you are not gambling.
  • Using gambling to escape stress, loneliness, depression or other difficult feelings.
  • Arguing with people close to you about gambling.
  • Having difficulty paying bills or meeting everyday expenses.
  • Returning to gambling after deciding to stop.

If any of these signs apply to you, stop gambling and consider seeking help. Speaking honestly with a trusted family member, friend, counsellor or health professional can be an important first step. You do not need to wait until a serious financial or personal problem develops before asking for support.

If you feel overwhelmed, unsafe or at risk of harming yourself or someone else, seek urgent assistance from emergency services or a qualified health professional in Australia. Gambling support services can also provide confidential information, counselling and practical guidance for you and, where appropriate, people affected by your gambling.

Our Approach to Player Protection

Bally Casino aims to promote informed and responsible participation. We may use account information and activity patterns to identify behaviour that could indicate increased risk and may contact players about responsible gaming options. These checks are intended to support player wellbeing and may result in recommendations to set limits, take a break, discuss account options or seek independent assistance.

Players must provide accurate information, comply with applicable age and identity requirements and use the service only for lawful purposes. Online gambling is for adults who meet the applicable legal requirements in their jurisdiction. Minors must not access, create or use an account. Parents and guardians should take reasonable steps to prevent children from accessing gambling services, including using device controls and keeping account details secure.

Responsible gaming is a shared responsibility. We encourage you to read the applicable terms and account information, use available control tools and ask questions whenever you are unsure. If you request a restriction, break, self-exclusion or closure, follow the instructions provided through the available support channels and do not attempt to circumvent the measure.

For independent help in Australia, consider contacting a recognised gambling support service, a general practitioner, a qualified counsellor or a local health service. Support may be available by telephone, online chat, online resources or in person. Services can assist with budgeting, urges to gamble, relationship impacts, emotional wellbeing and steps to reduce or stop gambling. Friends and family members can also seek advice if someone else’s gambling is affecting them.

The information on this page is general information only and is not financial, legal or medical advice. It does not replace professional support. If gambling is no longer enjoyable or is causing problems, the safest choice may be to stop, request self-exclusion and obtain independent help.