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Privacy Policy
Bally Casino respects the privacy of players in Australia and is committed to handling personal information responsibly. This Privacy Policy explains what information may be collected when you use our website and services, how that information may be used, when it may be shared, and how you can exercise your privacy rights. By using the website, you acknowledge that information may be collected and handled as described below. This policy should be read together with the website’s terms and conditions and any other notices displayed when information is collected.
Bally Casino operates under licences issued by the UK Gambling Commission (account number 38905) and the Gibraltar Gambling Commissioner (RGL No. 46 and RGL No. 153), with all transactions secured by 128-bit SSL encryption.
Information we may collect
The information handled by Bally Casino depends on how you use the website, the services you request and the choices you make. Some information is provided directly by you, while other information is collected automatically when you visit the website or use an account. We aim to collect information that is reasonably necessary for operating the service, meeting our responsibilities and supporting a safe and reliable gaming environment.
Account and contact information
When you register or use an account, we may handle details such as your name, date of birth, residential information, contact details, login information, account preferences and records of your communications with us. We may also record information about your account activity, including deposits, withdrawals, wagers, gaming activity, responsible gaming settings, account restrictions and requests made to customer support.
Identity and verification information
To confirm identity, eligibility and account ownership, we may request verification information or documents. These may include identity documents, information about age, address or residency, and other details needed to complete appropriate checks. We may also handle information used for anti-fraud, security, risk and responsible gambling assessments. Verification information should be accurate, current and submitted through the methods made available on the website.
Payment and transaction records
When you make or request a payment, we may handle payment method details, transaction amounts, dates, status information and related account records. Payment providers or other service providers may process payment information on our behalf. Where appropriate, payment details may be presented in a limited or masked form. We do not ask players to share payment passwords or security codes through ordinary support messages.
Technical, device and usage information
When you access the website, we may receive technical information such as your IP address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referral information and interactions with website features. We may use this information to maintain security, identify technical problems, understand website performance and improve the player experience.
How and why we use information
Personal information may be used for the following purposes. We will seek to use information in a way that is appropriate to the reason it was collected and consistent with applicable privacy requirements.
- To create, maintain and administer a player account.
- To provide gaming, payment and other requested website services.
- To verify identity, age, account ownership and eligibility.
- To conduct security, anti-fraud, risk and responsible gaming checks.
- To process deposits, withdrawals and other account transactions.
- To respond to questions, complaints, technical issues and support requests.
- To communicate about account activity, service notices, security matters and changes to website terms or policies.
- To understand how the website is used and improve its content, functionality, performance and accessibility.
- To detect, prevent and investigate unlawful, fraudulent, abusive or prohibited activity.
- To meet legal, regulatory, accounting, tax, record-keeping and other compliance obligations.
- To protect the rights, property, safety and security of players, the website and relevant service providers.
Where marketing communications are available, they may be sent in accordance with applicable requirements and your communication preferences. You can choose not to receive promotional communications by using the unsubscribe option in a message, changing available account preferences or contacting us. Even if you opt out of marketing, we may still send important non-promotional messages about your account, security, transactions, service operation or changes that affect your use of the website.
Sharing information
Information may be shared where reasonably necessary to provide the service or fulfil the purposes described in this policy. This may include sharing with payment providers, identity and verification services, technology providers, hosting and security providers, customer support providers, professional advisers and other service providers that assist with website operations. These parties may only use information for relevant services or other permitted purposes and may be subject to confidentiality and security obligations.
Information may also be disclosed where required or permitted by applicable requirements, in response to a valid request or legal process, or where disclosure is necessary to investigate fraud, protect people or property, enforce website terms or support the security and integrity of the service. We do not sell personal information as a general business practice. If information is handled outside Australia or by an overseas service provider, reasonable steps may be taken to support appropriate handling and protection.
Cookies, security and retention
Cookies and similar technologies
The website may use cookies and similar technologies. Cookies are small files or pieces of information stored on your device that can help the website remember settings, keep an account session working, support security, measure performance and understand how website features are used. Some cookies are necessary for core functions, while others may help with preferences, analytics or relevant communications.
You can manage or restrict cookies through your browser settings. If you disable or remove certain cookies, parts of the website may not work as intended, and some preferences may need to be selected again. Browser controls differ between devices and browsers, so you should check the settings and help information for the browser you use.
Security
We use reasonable technical, administrative and organisational measures to help protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, account security processes, monitoring, encryption or protected transmission where appropriate, and procedures for handling potential security incidents. No website, device or online transmission can be guaranteed to be completely secure, so players should use strong, unique passwords, protect their devices and avoid sharing login details.
Keeping information
Personal information is kept only for as long as reasonably necessary for the purposes described in this policy, unless a longer period is required or permitted. Some account, verification, payment, transaction, communications and security records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, destroyed, anonymised or de-identified, subject to applicable requirements and legitimate operational needs.
Closing an account does not necessarily result in the immediate removal of every record connected with that account. Information may need to be retained to meet legal obligations, resolve disputes, prevent repeat fraud or abuse, maintain audit records and protect the integrity of the service. Retained information remains subject to appropriate safeguards.
Your privacy rights and enquiries
Depending on the circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include requesting access to information, asking for inaccurate or incomplete information to be corrected, requesting deletion of information where it is no longer needed or where deletion is otherwise available, and withdrawing consent to marketing communications. You may also ask questions about how your information is handled or raise a privacy concern.
How to make a request
To exercise your data rights, including access, correction, deletion or withdrawal of consent to marketing, contact support@bally-casino.click. Please describe your request clearly and provide enough information for us to understand what you are asking about. We may need to verify your identity or account ownership before completing a request. This helps protect personal information from unauthorised access and prevents changes being made by someone else.
We will consider each request and respond within a reasonable period, subject to any applicable requirements and practical limitations. In some situations, we may need to refuse or limit a request, for example where information must be retained, disclosure could affect another person’s privacy, the request could compromise security or fraud controls, or another permitted exception applies. If this occurs, we will generally explain the reason where we are able to do so.
Changes to this policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The latest version will be made available on the website, with an updated date where appropriate. Players should review this page periodically. If a change is significant, we may provide additional notice through the website, account area or another suitable communication channel.
If you continue to use Bally Casino after an updated policy is published, your use will be subject to the version then in effect, to the extent permitted by applicable requirements. If you have questions about this policy or the handling of your personal information, please contact support@bally-casino.click.